Gap analysis, documentation, internal audit, training and certification body coordination for ISO 9001:2015 Quality Management Systems.
Management responsibility and commitment
- Implement and maintain the system
- Communicate the importance of meeting customer requirements
- Establish a quality policy
- Ensure quality objectives are established
- Ensure the availability of resources
Customer focus and resource management
- Ensure customer requirements are determined and met, to enhance customer satisfaction
- Identify and provide the proper resources
- Personnel qualification process and training records
- Work environment and infrastructure
Product realisation
- Documentation of processes
- Customer requirements and review
- Customer communication
- Processes needed to support the organisation
- Design, development and purchasing
Measurement, analysis and improvement
- Monitor the system to determine compliance
- Customer satisfaction measurement
- Internal audits
- Control of nonconformance
- Corrective and preventive action
- Analysis of data and continual improvement
Benefits of ISO 9001 certification
- Creates a covenant with the community for efficiency and effectiveness
- Deepens positive perceptions about the organisation
- Creates a greater sense of efficiency within departments and contributes to staff morale
- Provides for analysis and understanding of root cause
- Supports the mission and helps gain additional resources
- Saves time and money that can be committed to other sources
Frequently asked questions
Which certification bodies do you work with?
We coordinate with accredited certification bodies and prepare your organisation so that the external audit is straightforward. Tell us your client's accreditation requirement and we will match it.
Do you also handle surveillance audits?
Yes — surveillance and recertification support is available under our Annual Maintenance Contract.